frequently asked question
What is my size?
Please check the size chart to know your size.
| Size guide | |||||
| XS | S | M | L | XL | |
| SLEEVE (shoulder to wrist) | 22 | 23 | 24 | 25 | 26 |
| Bust | 40 | 44 | 48 | 52 | 56 |
| ARMHOLE | 19 | 20 | 21 | 22 | 24 |
| SHOULDERS | 14 | 14 | 15 | 16 | 17 |
| SIZE FOR BISHT/FREE SIZE | |||
| S | M | L | |
| SLEEVE (Back to Wrist) | 30 | 31 | 32 |
| LENGTH (OPTIONAL 50 to 60) | 60 | 60 | 60 |
Shopping Information
|
Q |
A |
|---|---|
| What payment methods do you accept? |
Visa and MasterCard credit/debit cards. Cash on Delivery is available in Qatar only. |
| Is my payment secure? | Yes, all transactions are fully encrypted and secure. |
| Do you offer alterations? | Yes, one free alteration per order within 14 days of delivery. Customer covers delivery/shipping fees. |
| Do alterations apply to custom orders? | Minor alterations may be possible, but refunds/exchanges are not guaranteed unless defective. |
| What are your delivery options? | Qatar: Courier delivery to your doorstep. International: DHL 3–5 working days after processing. Processing time: Orders processed within 15 working days. |
| Can I cancel my order? |
Yes, Within 48 hours of placing the order Contact us at info@essentialsbyd.com. |
| What is your refund & return policy? | Refunds allowed within 48 hours if items are unused, undamaged, and in original packaging with tags. Sale/clearance items are non-returnable. |
| Who pays for return shipping? | Customers are responsible for all return shipping costs. |
| Is my personal information safe? | Yes, we keep your data fully confidential and protected. |
| Who can shop from your website? | The website is for personal or gift use only. Commercial orders are not accepted. |